COVID-informatie

Alpe d’Huez reassures you

Guess you just can’t wait to get back on your skis, to get a dose of oxygen, to be in total awe when you see the the sublime views at the 3330 m peaks that overlook the surrounding mountain ranges. How about sharing a good raclette with your family, seeing your favourite instructor and discovering some new spots with him. Then there’s the moments of relaxation at the spa and opportunities galore to share on social media. The amazing memories that you can experience are endless: it’s a mountain of emotions that Alpe d’Huez and its teams are delighted to offer you. Despite these special health circumstances this year, the resort wants to do its utmost to make your holiday restful and relaxing. Whether you are in the heart of the resort or on the slopes, you will be reassured and will be able to enjoy yourself to the full.
All of the resort’s shops and businesses would like to reassure you they are doing their utmost to ensure that all the appropriate precautionary measures are being taken in line with health and safety requirements.

 

Will you need to rent your ski gear?

You should check beforehand, but it is quite possible that some shops will prolong their opening hours to avoid an influx of skiers at one time. Wouldn’t it be great to be the first to take the DMC ski lift and ski the first downhill run of the day as if you were are alone in the world? The teams in the resort’s shops will be wearing masks and will provide you with hydro-alcoholic gel. You will also follow a one-way system in the shop. Helmets, skis and boots will be systematically disinfected and will be rented out as if they are new! As a health precaution, some shops will not offer ski storage facilites. However, you will still be able to use the ski lockers, provided by the ski area and equipped with boot dryers which are able to hold up to 4 pairs of skis. This equipment will enable you to discover the ease and comfort of leaving your equipment at the departure point of the main ski lifts. (DMC – Rond Point des Pistes and L’Alpe Express – Place Paganon).

 

Will you be using the ski lifts?

The ski lifts are subject to the same rules as public transport. Wearing a mask is compulsory during the entire journey and in enclosed waiting areas. We can already see you coming … “But how do you put the mask on with all the other accessories like the helmet, the ski mask, the neck- warmer buff, the gloves, the poles?”. Well guess what! It is actually possible to combine safety and practicality. Many brands now offer Covid-approved neck-warmer buffs that you can find on sale all over the resort. And that’s not all! To ensure optimum reception conditions, this winter the resort’s teams are reinforcing the health and safety protocols by regularly disinfecting common areas, equipment, changing areas, etc. Hand disinfection is always a must. If you have forgotten your hydroalcoholic gel when you rent, don’t panic! You will find it in all the common areas and on the tour route, from the ticket offices to the ski lift stations.

If you haven’t had time to share your pics of the mulled wine being sipped on the terrace of ‘The Spot’ or a shot of your near and dear lounging at the Spa in the Grandes Rousses Hotel, make the most of your time when standing in line as queues will have to be reorganized to respect social distancing recommendations. You can use this time before boarding the ski lifts to upload your snaps without forgetting the little hashtag that goes so well with it: #alpedhuez

 

Have you enrolled your children in the resort’s crèche?

As in all public places, a mask is compulsory to enter the building. You can even wear overshoes to access the rooms but you will not be able to go in. These areas are reserved for children and not for parents. The beginning of independence! The team will be there as soon as you arrive to welcome you and do the morning meet and greet handover.

At this young age, they touch everything with their tiny hands, they put in their mouths to relieve their growing teeth, they discover and experience everything they can get their hands on. The crèche teams therefore take time every evening to disinfect all the teaching materials. No toys are allowed to slip through the net. The changing areas are also cleaned after each visit and the cuddly toys are regularly machine washed.

 

Are you having ski lessons?

The resort’s ski schools will also welcome you in the best possible sanitary conditions: the layout is adapted with social distancing signage and floor markings allowing you to respect the metre distance. There is also additional protection with Plexiglas partitions, the use of an e-cards to reduce the handling of tickets for lessons and there’s also 100% online booking on the Internet. If you would like to take on the personal challenge of a ‘New Year’ with zero waste, now is the right time to start. By installing a QR Code reader on your phone, you will no longer have pockets cluttered with brochures but will have everything at your disposal in one click. But for those of you who haven’t switched to digital, they will still be available at the various points of sale.

If you have enrolled your youngest children in kindergarten, the snack will no longer be provided. This is the perfect occasion for a cookie, chocolate cake or blueberry tart workshop with the family. The staff will wear masks and contact areas will be regularly disinfected. If you have had a ski lesson, it is compulsory to wear a mask in the meeting areas. Rest assured, you will be able to enjoy the slopes in complete freedom. The only exercise of the day or almost is to keep a safe distance of 2 m between you and the skier just in front of you.

 

Will you like to practice an activity within sport and cultural infrastructures ?

Here are some safety measures to adopt, within the sports facilities of the Palais des Sports et des Congrès Sports Centre including at the heated open-air swimming pool and the open-air ice rink: Wearing a mask is obligatory until you start your activity. Respect the rules of social distancing and preventative measures, follow the floor markings and directional signage. Booking activities online will avoid queueing. All equipment and materials must be cleaned with an antibacterial product in compliance with norm NF14476 and lastly, all the open-changing areas are closed. These are all essential precautions to ensure that you can enjoy your activity with complete peace of mind!

 

Are you looking for information?

Go to the Alpe d’Huez Tourist Office! Edouard, Aleksandra, Valérie and Mariem are all at your disposition to provide you with all the information you could wish for this winter. There are tips for saving precious time so that you won’t miss out on any of the resort’s activities. To meet them the team and find out more, please wear your mask, follow the social distancing signage, and don’t forget the small dose of hydroalcoholic gel when arriving and leaving. You can also find all the information about Alpe d’Huez on our website and on the resort’s App.